Refund & Cancellation Policy
This policy applies to all purchases from Vignesh Sekar Marketing (proprietor: Vignesh Sekar, 83, Sri Sakthi Nagar, Tenkasi, Tamil Nadu 627811). Please read it before paying. Where a specific sales page or written proposal states a different refund term for that product or service, that term applies.
1. Digital products (courses, templates, training)
- You may request a full refund within 7 days of purchase if you have not accessed more than 20% of the content and have not downloaded any templates or files.
- After 7 days, or once the content has been substantially accessed or downloaded, the purchase is non-refundable, because a digital product cannot be returned.
- If you cannot access a product because of a technical problem on our side and we cannot fix it within 3 working days, you will receive a full refund.
2. Services (funnels, ads, email, consulting)
- Before work starts — you may cancel for a full refund at any time before we begin work or before a scheduled consultation.
- After work starts — payments are non-refundable, because the time and work have already been delivered. If you cancel a project mid-way, any agreed instalments not yet due are not charged, and completed deliverables are handed over.
- Consultations — you may reschedule with at least 24 hours' notice. Missed sessions without notice are not refunded.
- Ad spend is paid by you directly to Meta or other platforms and is never refundable by us.
3. Subscriptions or recurring services
You may cancel a recurring service at any time; cancellation takes effect at the end of the current billing period, and no partial-period refunds are given.
4. How to request a refund
Email vignesh@vigneshsekar.me from the email address used at purchase, with your order details and reason. We respond within 3 working days.
5. How refunds are paid
Approved refunds are issued through Razorpay to the original payment method within 5–7 working days of approval. Depending on your bank or card issuer it may take a further 5–10 working days to appear in your account.
6. Duplicate or failed payments
If you are charged twice, or a payment is debited but the order fails, the extra amount is refunded in full once confirmed with Razorpay — normally within 5–7 working days.
7. Contact
Questions: vignesh@vigneshsekar.me · +91 97905 65001.